TERMS & CONDITIONS
We want you to enjoy our products as much as we enjoy baking them but we have some simple Terms & Conditions for all orders. By ordering from Beeswing Bakes, you are agreeing to the following Terms & Conditions.
Your Payment is required to confirm online orders and until your payment is received, your booking / order is not be guaranteed.
We reserve the right to cancel any order still awaiting payment on the delivery date. For orders booking via website, payment in full is required at the time of ordering.
Local deliveries are made by hand on the day specified in your order. Weekend deliveries may incur an out of hours charge. Local delivery rate is based on a mileage / time charge and will be agreed in advance. All deliveries are undertaken by Beeswing Bakes or our couriers. Please ensure someone is available at the delivery address on the day of your order; if there is no-one on hand to receive the items we will do our very best to leave them in a safe place (with a neighbour, etc) but we cannot keep hold of the items for re-delivery and they will be left at the address you have given us. If you would like us to deliver to your place of work or somewhere with a mailroom/courier point we are happy to do so but please note that Beeswing Bakes cannot accept any liability for the treatment of your order or mishandling once a delivery has been made and the package/s signed for. If we have to attempt a re-delivery then an additional delivery charge may be due.
All our baked goods are baked to order and we do not accept returns.
Refunds, credit notes or a replacement order to the same value will be given only in the event that you receive the incorrect product or if the products are shown to be of unsatisfactory quality. Should this be the case, or if you are in any way unsatisfied with the condition or quality of your cakes upon arrival you must contact us within 24 hours of receipt. Beeswing Bakes will not accept liability for any complaints made after this time.
We reserve the right to use photographs of orders we prepare on our website, blog, Twitter pages and Facebook pages. If you would like to specifically request that we do not use pictures of your order, or that we provide you with a picture of your order we will usually be happy to do so but you must let us know at the time of ordering. We try not to share photos of products before the event the are made for, but if you wish to kept it discrete then please advise us at time of order.
If you need to change the date or details of your order or cancel it altogether please contact us as far in advance as possible.
Online orders cancelled 4 for days or more before the local delivery/collection date will receive a full refund on the order total less deposit. Deposit is built into online orders at 25%. Those cancelled within 3 days of shipping date for postal orders will be entitled to a 50% refund; those cancelled within 48 hours of the order date will not be entitled to a refund (although refunds and credit notes may still be provided at Beeswing Bakes discretion).
For orders which are to be shipped/posted, an additional time frame of 3 days on all conditions applies to allow for the shipping time before delivery.
Please contact us if you need further information